WHEN WILL MY ORDER SHIP?
Orders ship Monday-Friday, within 1-2 days of your order date. You will receive a confirmation email with a tracking number once your order has shipped.
DO YOU OFFER FREE SHIPPING?
Yes! Orders over $75 always ship free.
CAN I ORDER ONLINE AND PICK UP IN STORE?
Absolutely. Select the "Seattle - Local Ballard Pickup" option on the shipping page at checkout. We will email you when your order is ready and you can pick up from our storefront anytime during regular business hours - free of charge.
HOW DO YOU REDUCE WASTE WITH YOUR SHIPPING PRACTICES?
Protecting the environment is one of our top priorities. We reuse packing materials that we've received from vendors whenever possible, and when that's not an option, strive to use recycled/recyclable content. Receipts are electronic to reduce paper waste, and we always use our smallest possible box option.
DO YOU CHARGE SALES TAX?
We are only required to charge sales tax on orders shipping to Washington State - orders shipping elsewhere are happily tax-free!
WHERE IS YOUR FLAGSHIP LOCATION?
Our Seattle store is located at 1414 NW 70th St, Seattle, WA 98117. We are open 11am-6pm Tuesday through Saturday and 10am-5pm on Sunday.
WHAT IS YOUR RETURN POLICY?
We want you to be happy with your purchase! Returns are accepted within 15 days of the original purchase date, with tags attached in unused condition. Bath & skincare items are final sale. If you need to return an online order, please begin by emailing us at email@example.com for detailed instructions and we will happily assist you.
DO YOU SHIP INTERNATIONALLY?
We do not currently ship outside of the U.S.